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Lost & Found
Lost And Found
Wheelchair Assistance Desk
A dedicated desk is available near the kerbside of Departure Gate 2 at Terminal 3
Accessibility and Mobility Support
We are committed to making every passenger’s journey smooth and comfortable. At CCISA, we provide assistance, information, and advice to passengers with reduced mobility and special needs at various checkpoints throughout the airport. Passengers are required to book mobility aids such as wheelchairs at the time of booking tickets with respective airlines. In case of emergency, wheelchairs are provided at departure and arrival without any booking.
Wheelchair Assistance
| S No. | Airline | Website |
|---|---|---|
| 1 | Akasa Air | https://www.akasaair.com |
| 2 | Air India | https://www.airindia.com/ |
| 3 | Air India express | https://www.airindiaexpress.com/home |
| 4 | Indigo | https://www.goindigo.in/ |
| 5 | Star Air | https://www.starair.in/ |
| 6 | BirdGroup | https://bird.in/businessverticals/aviation-services.html |
Passengers with Reduced Mobility
Paid mobility assistance is available at Terminal 3.
For more information, contact:
Terminal 3 +91 8188068811
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Frequently Asked Questions
How can I request special assistance at CCSIA?
Passengers need to pre-book a wheelchair service at the time of booking the ticket or contact the airline contact center to pre-book the wheelchair service. Additionally, passengers can reach out to our information desk available at both departure and arrival in case of any further assistance.
Are there facilities available for passengers with reduced mobility?
Yes, passengers can contact the wheelchair assistance desk at departure Kerbside and the representative will coordinate with the respective airlines for the wheelchair service. There are help phones available at the drop point at departure for passenger assistance.
Where can I find help phones at the airport?
Help phones are located at key points such as Arrivals, Security Check Area, and Departures.
Is pre-booking required for wheelchair services?
Yes, pre-booking is recommended to ensure availability. Contact the airline directly for requests.
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