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DIGIYATRA

Seamless, Paperless Airport Travel with Facial Recognition
Home - Airport Facilities - DigiYatra

Facial Biometrics for Airport Check-In

Digi Yatra is an initiative by the Ministry of Civil Aviation to simplify air travel. It uses facial biometrics as a digital ID to verify a passenger’s identity, travel details, and other necessary information to make check-in and boarding faster.

Benefits of using DigiYatra

Hassle-free entry to the airport

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Faster entry, check-in, and boarding

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Paperless and seamless transit at the airport

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One-time registration on Digi Yatra for all domestic flights

Pre-Travel

How to set up Digi Yatra for a faster check-in:

STEP 1

Download Digi Yatra Mobile App

Download the Digi Yatra App from the Play Store or App Store.

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STEP 2

Register

Passengers should register with their Aadhaar ID or Digi Locker to create verifiable credentials.

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STEP 3

The necessary Identity

Tap on the ‘Add Credentials’ icon and follow the process.

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STEP 4

Travel Itinerary

Tap on ‘Your Upcoming Travel’ icon to upload the travel itinerary.

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On the day of travel

DigiYatra’s easy travel day process

STEP 1

Face Verification

Passengers must proceed to the Digi Yatra gate at Terminal 3 and scan their face for verification.

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STEP 2

E-Gate Verification

Passengers then go through E-Gate verification at Face Pod in the Pre-Security Check Area.

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STEP 3

The necessary Identity

Then, complete Security Check-Point Authentication at Face Pod in the Post-Security Check Area.

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STEP 4

Travel Itinerary

Continue with self-boarding at all departure gates.

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Download the App

Use the DigiYatra app by either scanning this QR Code or downloading from the Google PlayStore and the iOS App Store.

Frequently Asked Question

What is Digi Yatra?

Digi Yatra is an initiative by the Ministry of Civil Aviation (MoCA) and airport stakeholders. It allows digital processing of passengers at an airport across various touchpoints using facial biometrics. This technology provides a Biometric Enabled Seamless Travel (BEST) experience based on facial verification.

From where can I download the application?

The Digi Yatra App by the Digi Yatra Foundation is currently available on the Google Play Store (Android) and App Store (iOS).

Who can experience Digi Yatra?

All domestic passengers can use the seamless travel experience provided by Digi Yatra.

How does Digi Yatra make the airport experience better for travellers?

Digi Yatra speeds up the passenger journey from airport entry to boarding using facial biometrics. Passengers can simply link their travel details and ID in advance, and a quick face scan gets them from entry to boarding faster and with less hassle.

How can I register on the Digi Yatra application?

To register on the Digi Yatra application, please follow these steps:

1. Passengers have to go to the Google Play Store (Android) or Apple App Store (iOS) and download the Digi Yatra app.

2. Passengers can register using their phone number with the OTP (One-Time Password) sent to their phone.

3. Passengers need to link their Aadhaar credentials either with Aadhaar or using Digi Locker.

4. If passengers have not already registered on Digi Locker with Aadhaar ID, please complete registration before proceeding.

5. Passengers need to take a selfie and validate it with their Aadhaar ID.

6. Before their flight, passengers can scan their boarding pass or upload it as an image or PDF.

7. After scanning, passengers need to provide consent to share their credentials and boarding pass data with CCSIA for confirmation.

By following these steps, registration on the Digi Yatra platform will be successful.

What are the steps to follow upon arrival at CCSIA?

Upon arriving at the airport, please follow these steps:

1. Terminal Entry : Enter the terminal through the Digi Yatra gate.

2. Boarding Pass Scan : Have your boarding pass ready for scanning.

3. Facial Recognition :  Look into the biometric system.

4. Validation : Once the system validates your information, you will be granted entry into the airport.

What if I have not pre-registered for Digi Yatra, can I avail the Digi Yatra facility at the airport?

Yes, passengers who have not pre-registered on the Digi Yatra app can register at the registration desk situated at all entry Gates of T3.

Can all passengers from any airline use Digi Yatra?

Yes. Currently, all passengers flying on select domestic flights departing from Terminal 3 of CCSIA can use Digi Yatra.

Is Digi Yatra available for passengers arriving at the airport?

No, Digi Yatra is currently available only for departing passengers at Terminal 3 of CCSIA.

What happens inside the airport at security?

Once you arrive at the security check touch point, you will have to use the Biometric System (face pod). The system will validate your travel itinerary. After validation, you will be allowed to proceed with security clearance before boarding the aircraft.

What if my Bio Metrics does not work at the terminal entry?

An airport Digi Buddy will assist you throughout your journey at the airport. The on-ground team will assist you if biometric verification fails. In case of an emergency, please call +91 8188068811.

Which CCSIA terminal has Digi Yatra?

You can avail of a seamless travel experience via Digi Yatra only if you are travelling on a domestic flight from Terminal 3, CCSIA.

Who can I contact for help at the airport?

Digi Buddies are available at various touchpoints to assist. The Digi Buddies wear reflective jackets with “Digi Buddy” printed on them.

Digi Yatra Support

Contact us for more support

Airport Help Desk Numbers

  • Terminal 3 Manager: +91 8188068811
  • feedback.lko@adani.com

App-Related Support

  • customercare@digiyatrafoundation.com
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